Service License Agreement and General License Terms
Service License Agreement
SECTION 1: PARTIES
This Service License Agreement (the ”SLA”) sets out the terms for accessing and using certain software as a service (SaaS) provided by WhistleSystem ApS for the purpose of Customer’s internal management of misconducts (the “WhistleSystem”). The Agreement is made by and between:
WhistleSystem ApS hereby as “Supplier”
VAT no. 41576561
Address: Roholmsvej 12A, 2620 Albertslund
and
The organization accepting this agreement.
hereby as “Customer”
(Supplier and the Customer each a ”Party” and together the ”Parties”)
SECTION 2: EFFECTIVE DATE
(DATE OF ACCEPT) The SLA shall remain in effect until terminated by either Party pursuant to clause 9 of the General License Terms (“License Period”).
SECTION 3: FEES
The fees shall be paid according to Section 4 of the General License Terms and include a start-up fee (one-off payment) and a service license fee (annual report fee) as following:
3.1 Set-up fee: According to written offer.
The set-up fee covers the set-up of the number of subscriptions according to the written offer.
3.2 Subscription fee: According to written offer.
The subscription fee covers the subscription fee of the number of subscriptions according to the written offer.
3.3 Payment terms:
(14) days after the invoice date, unless otherwise listed in the written offer. Invoices are sent by mail or email to the invoice e-mail from the ordering form. See section 5 below.
SECTION 4: SERVICE
The Agreement covers the Customer’s license to use the WhistleSystem as a Service (the “Service”). The Service consists in an online platform, developed for Customer’s internal use that allows Customer’s employees to anonymously report misconducts. It also includes access to an administrator portal that where the administrators can read and reply to the filed reports.
SECTION 5: LICENSE PERIOD
By entering into the Agreement, the Customer subscribes for the agreed Services for one (1) year at a time calculated from the date of subscription (the “License Period”). If the Customer does not terminate the Agreement prior to the commencement of a new License Period, the Agreement will continue to be in force for a new License Period. The Customer can terminate the Agreement at any time by providing the Supplier with a written notice of termination of three (3) months to the end of a month. See section 9 of the General License Terms.
SECTION 6: CONTACT PERSON
On the Effective Date, the Customer has appointed the following Contact Person (see clause 3 of the General License Terms). The contact person is stated in the ordering form.
SECTION 7: AGREEMENT
The Agreement includes the Service License Agreement, the General License Terms, the Data Processing Agreement, and the written offer sent by e-mail.
General License Terms
1. THE WHISTLESYSTEM
1.1 The WhistleSystem is made available as Software as a Service (SaaS) in the standard version applicable at any time and configured to the Customer’s needs upon agreement with the Customer.
1.2 Supplier makes the necessary software available for the continuous operation of the WhistleSystem and, to the extent specified in section 2 below, oversees and handles the operation remedial actions, backup, hotline, maintenance, upgrading and updating of the WhistleSystem.
1.3 The Customer and its licensed users must use the WhistleSystem in accordance with the Supplier’s instructions, user manuals (if applicable) and the Agreement.
2. OPERATION, MAINTENANCE AND REMEDIAL ACTIONS
2.1 The Supplier must provide the Service specified in the Agreement in due time, and in a quality, to an extent and in a way, that is in accordance with the Agreement and normal good practice recognized within Supplier’s line of business.
2.2 Supplier undertakes, through a thirdparty operator, the daily operations and supervision of the WhistleSystem and arranges for the ongoing backup etc. Supplier, in its sole discretion, may have the operator replaced at any time and for no specified reason.
2.3 Supplier is not liable for any interruptions in operation that may occur in the transmission of data between Supplier’s hosting provider and the Customer, its internet domain(s) or licensed users, unless such interruptions are caused by errors in the WhistleSystem.
2.4 Supplier offers hotline support in the primary operation period (Monday to Friday from 8:30 – 16:00 (CET), except Danish public holidays) by email to answer and solve urgent user related questions and problems. For support outside of the working hours a response time will be calculated according to the priority level of each case as defined by Supplier. All support response times are calculated based on working hours.
2.5 Subject to clause 2.6 below, Critical errors such as errors that involve unavailability of the WhistleSystem or very limited availability shall be remedied without undue delay. Noncritical errors shall be remedied within a reasonable period after observation and logging with Supplier thereof. Supplier must remedy identified errors with respect to the WhistleSystem.
2.6 If errors in third party software are observed, Supplier is only obligated to inform the manufacturer of the error, encouraging the manufacturer to remedy the defective software within a reasonable period. In the event of critical errors or errors that significantly reduce the use of the WhistleSystem for the Customer, Supplier is obligated to use reasonable best efforts to create a temporary “work around”.
3. ADMINISTRATION
3.1 The Customer’s Contact person and administration of license rights
3.1.1 The Customer shall appoint a contact person (the “Customer’s Contact Person”) who shall act as contact person towards Supplier and shall handle the overall administration of the Customer’s license, see Service License Agreement.
3.1.2 The Customer assumes the full liability and risk of planning the user administration expediently and in such a way that usernames and passwords cannot be misused to obtain unauthorised access to the WhistleSystem
3.1.3 The Customer’s Contact person may be replaced by notifying Supplier in writing of the person who is to take over the duties as the Customer’s Contact person and the date of replacement.
4. FEES, PAYMENT TERMS AND PRICE ADJUSTMENTS
4.1 Fees
4.1.1 As fee for the right to access and use the WhistleSystem and as fee for Supplier’s overseeing and handling of the continued operations, backup and hotline, maintenance and development of the WhistleSystem, the Customer shall pay a start-up fee (one-off payment) and an annual subscription fee, see the Service License Agreement. Both start-up fee and annual subscription fee are paid in advance upon the Customer’s subscription to the Service. The annual subscription fee shall be also paid further upon start of every new License Period.
4.1.2 Fees and prices are set out in the Service License Agreement. The annual subscription fee might be subject to annual indexation according to the “Producer price Index for Services” as published by Statistics Denmark.
4.1.3 All amounts specified in the Agreement are exclusive of VAT.
4.2 PAYMENT TERMS
4.2.1 Supplier’s invoices are due for payment upon receipt, the last due payment date being thirty (30) days after the invoice date. If an invoice has not been settled for a period of more than thirty (30) days after the invoice date, default interest will be added per the provisions of the Danish Interest Act.
5. PERSONAL DATA
5.1 Supplier does not collect, process, or store any sensitive personal data on behalf of the Customer and/or its Users. Supplier keeps Customer’s contact person’s information, necessary for Supplier’s administration of the relationship with Customer and execution of the Agreement.
5.2 Supplier agrees to comply with the General Data Protection Regulation (EU Regulation 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“GDPR”)) and, upon Customer’s request, enter into a Data Processing Agreement, to be agreed and signed separately by the Parties.
5.3 In any case, Supplier is entitled to extract and store the Customer’s data depersonalised (anonymised) for statistical analysis as part of the ongoing improvement and further development of the WhistleSystem.
5.4 Supplier has made such reasonable technical and organisational arrangements deemed necessary to guarantee that any data uploaded in the databases of the WhistleSystem (i) is not accidentally or unlawfully destroyed, lost or impaired, (ii) is not communicated to any third parties, (iii) is not wrongly processed and (iv) is not otherwise processed by Supplier in conflict with the GDPR or the Danish Data Protection Act (in Danish: “Databeskyttelsesloven”).
6. WARRANTIES
6.1 Supplier warrants to the Customer that the WhistleSystem in essential will work according to its specifications and the Agreement.
6.2 Supplier warrants to the Customer that Supplier holds all permits, licenses, approvals etc., required for Supplier to sustain operation and maintenance of the WhistleSystem in accordance with the Agreement.
6.3 Customer warrants to Supplier that the Customer does not use the WhistleSystem for collection, registration, storage, processing or manipulation of data in violation of any applicable legislation, including that the Customer has obtained all required permits from public authorities etc. with respect to the implied collection, storage and use etc. of data.
7. RIGHTS OF OWNERSHIP AND USE
7.1 Within the scope of the Agreement, Customer acquires a limited, non-exclusive, non-transferable right to access and use the WhistleSystem and any related Service provided by the Supplier.
7.2 Supplier has and will maintain the full, undivided, and unrestricted rights of ownership and/or use of all aspects of the WhistleSystem. This also applies to the user manuals, training material and other tangible and intangible assets and knowhow which Supplier has developed, or which Supplier subsequently may (perhaps in cooperation with the Customer) develop for the Customer’s use of the WhistleSystem.
7.3 Customer has and will maintain the full, undivided and unrestricted rights to all data collected by the WhistleSystem in the License Period.
7.4 Upon termination of the Agreement, each Party is obligated, upon request from the other Party, to hand over any material which is the property of the other Party and in the possession of the first mentioned Party. Such request must be made in writing no later than six (6) months after the termination or expiry date of the Agreement.
8. CONFIDENTIALITY
8.1 Each Party is obligated to observe unconditional secrecy with respect to any information exchanged between the Parties in connection to the Agreement (“Confidential Information”), including but not limited to information about the Customer’s users and information about passwords and user IDs used to control access to the WhistleSystem. The information about the Customer’s users must only be used if needed and for the warranted handling of Supplier’s administrative obligations with respect to the WhistleSystem.
8.2 Supplier is obligated to treat data which is uploaded into the WhistleSystem by the Customer as confidential information which may not be copied, reproduced or released, in full or in part, to any third party without the written consent of the Customer. Supplier is obligated to ensure that Supplier’s employees and subcontractors having access to the WhistleSystem are subject to the same confidentiality.
8.3 Subject to the clauses 7.4 and 8.4, confidential information made available under the Agreement and copies thereof must be deleted or returned at the earlier of either:
8.3.1 six (6) months after the Agreement is terminated; or
8.3.2 when the Party owning the relevant confidential information makes such request in writing.
8.4 Section 8 shall survive to the termination of the Agreement and shall remain in effect, for a period of two (2) years after termination of the Agreement or until either Party still in possession of the other Party’s Confidential Information, whichever the longest.
9. EFFECTIVE DATE AND TERMINATION
9.1 The Effective Date of the Agreement is the date specified in the Service License Agreement.
9.2 The Customer subscribes for the agreed Service (see the Service License Agreement) for the initial term as specified in the Service License Agreement (initial “License Period”). If the Customer does not terminate the Agreement prior to the commencement of a new License Period, the Agreement will continue to be in force for a new License Period of subsequent twelve (12) months each time.
9.3 The Agreement can be terminated by either Party by giving to the other Party a three (3) month’s written notice to the end of any calendar month.
9.4 Supplier’s Service are not based on a monthly subscription so no refund will be issued unless Supplier terminates the Agreement without a cause. In this case Supplier will refund Customer proportionally to the time left on the current License Period. It will not include start-up fee.
9.5 There will be no refund if the Agreement is terminated by the Supplier due to the Customer’s material breach of the Agreement.
9.6 If the Agreement is terminated by the Customer, the Customer will not be reimbursed for any prepaid fees or payments made to the Supplier prior to the Customer’s termination of the Agreement, unless the termination is due to a Supplier’s material breach of the Agreement in which case the proportional refund mentioned in 9.4 applies.
9.7 With effect from the date of termination, all licenses shall terminate and the Customer’s right to use the WhistleSystem will lapse.
10. FORCE MAJEURE
10.1 Neither Party is liable for any delay or defects because of circumstances beyond the reasonable control of the concerned Party (force majeure), including in the event of mobilisation, war, natural disasters, strikes/lockouts, restrictions with respect to use of power and/or communication lines, including power blackout and breakdown of communication lines, which the Party could not, within reason, have foreseen, avoided or overcome. In the event of force majeure, the Parties’ obligations are suspended as long the event is reasonably deemed to continue. Force majeure may only be claimed, if the concerned Party has notified the other Party thereof no later than ten (10) days after the event of force majeure having occurred.
11. COMPLAINTS, BREACH AND COMPENSATION, LIMITATION OF LIABILITY
11.1 If a Party breaches its obligations under the Agreement, the other Party is, by registered mail or email is entitled to order the Party in breach to remedy the breach within a period of thirty (30) days as from the time of receipt of the request.
11.1.1 If the Party in breach does not comply with the request and if the breach communicated was deemed to be a material breach, the other Party is entitled to terminate the Agreement without further notice.
11.1.2 If the Customer’s payments are suspended, if either Party enters into negotiations for voluntary arrangements with creditors or compulsory arrangement with creditors or apply for reconstruction or is administered in bankruptcy, the Agreement may notwithstanding this clause 11.1 be terminated immediately by the other Party without prior notice, unless otherwise dictated by mandatory law.
12. LIABILITY FOR VIOLATION OF THIRD-PARTY RIGHTS
12.1 The Supplier shall indemnify, defend, and hold Customer harmless against any claims, actions, damages, losses, costs and expenditures, including but not limited to attorneys’ fees and costs, incurred by Customer, its affiliates, any of its customers, subcontractors or contract manufacturers as a result of any infringement or alleged infringement of any third party patents, copyrights, trademarks, registered designs or other intellectual property rights arising out of or relating to Supplier’s WhistleSystem. If legal proceedings are initiated against Supplier in which it is claimed that such violation of third-party rights exists, Supplier shall inform the Customer thereof immediately. If a decision is made with respect to any third-party claim, Supplier may choose to either (i) acquire the rights necessary for the continued lawful use of the WhistleSystem, or (ii) remedy the violation by changing or replacing the WhistleSystem or parts thereof with a new or modified solution, which essentially functions as the WhistleSystem, or (iii) terminate the Agreement against a proportionate refund (as indicated in clause 9.4). In such case, the Customer cannot make additional claims because of the termination or the violation.
12.2 The remedies made available to the customer in this clause 12 are the sole and exclusive remedies which are available to the Customer if the WhistleSystem if violating any third-party intellectual property rights.
13. LIMITATIONS TO THE LIABILITY OF SUPPLIER
13.1 Notwithstanding the provisions in the clauses 11.2 and 12.1, Supplier’s obligation to compensate through damages and/or proportionate reduction of the annual subscription fee or other fees is subject to the following limitations:
13.1.1 Supplier is at no time liable for and bears at no time any part of the risk for the quality of any usage or work results or output generated using the WhistleSystem based on reports submitted to the WhistleSystem by Customer and the Customer’s users.
13.1.2 Supplier is at no time obligated to compensate the Customer for any indirect or consequential loss, including but not limited to loss of expected earnings, loss of data, expenses foe remedial action of damage to or errors in data or any loss because of covering purchases made.
13.1.3 The maximum compensation which Supplier may be ordered to pay to the Customer under the Agreement cannot exceed five times (5x) the annual subscription fee paid by Customer in the License Period where the damage has occurred.
13.2 Any disregard of the agreed limitations of liability is subject to the general rules of Danish law.
13.3 The limitations of liability contained herein shall not apply in cases of intentional misconduct or gross negligence.
14. OTHER PROVISIONS
14.1 Venue and choice of law
14.1.1 The Agreement is governed by Danish law, excluding its conflict of law provisions.
14.1.2 To the extent possible, the Parties must attempt to amicably resolve any dispute with respect to the application or interpretation of the Agreement through negotiations. Disputes, which cannot be amicably resolved by the Parties, must be brought before the ordinary courts of Denmark with the Copenhagen City Court as agreed venue with access to referral and appeal in accordance with the Danish Administration of Justice Act.
14.2 Unity and entirety of the Agreement
14.2.1 The General License Terms, Service License Agreement, Data Processing Agreement, and written offer form the complete Agreement between the Parties and shall replace all previous, oral and written, agreements between the Parties. In the event of inconsistency between these General License Terms and the terms in the Service License Agreement, the terms in the Service License Agreement take precedence over the General License Terms. It is an element of valid contract that the Service License Agreement prepared for the Agreement are signed by both Parties.
14.3 Assignment and subcontractors
14.3.1 Considering the nature of the Service acquired, described in clause 7.1, the Customer is not entitled to assign any rights and obligations under the Agreement to any third party without the prior written consent of Supplier.
14.3.2 Supplier is entitled to assign rights and obligations under the Agreement to any company or legal entity, which is affiliated with Supplier.
14.3.3 Further, Supplier is entitled to assign rights and obligations under the Agreement as part of a transfer of Supplier’s business activities, in part or in full, and agrees to inform Customer if that such transfer is made to a company or other legal entity not affiliated with Supplier.
Generelle licensvilkår
1. Systemet
1.1 WhistleSystem stilles til rådighed som Software as a Service (SaaS) i den til enhver tid gældende standardversion konfigureret til kundens behov efter aftale med kunden.
1.2 Leverandøren stiller den nødvendige software til rådighed til kontinuerlig drift af WhistleSystem og i det omfang, der er specificeret i afsnit 2 nedenfor, fører leverandøren tilsyn med og håndterer driften af backup, hotline, vedligeholdelse, opgradering og opdatering af WhistleSystem.
1.3 Kunden og dens licenserede brugere skal bruge WhistleSystem i overensstemmelse med leverandørens instruktioner, brugervejledninger (hvis relevant) og aftalen.
2. Drift og vedligeholdelse
2.1 Leverandøren skal levere den service, der er specificeret i aftalen, rettidigt og i en kvalitet, i et omfang og på en måde, der er i overensstemmelse med aftalen og normal god praksis anerkendt inden for leverandørens forretningsområde.
2.2 Leverandøren forpligter sig gennem en tredjepartsoperatør til den daglige drift og overvågning af WhistleSystem og sørger for den løbende sikkerhedskopiering osv. Leverandøren kan efter eget skøn få operatøren udskiftet når som helst og uden nogen specificeret grund.
2.3 Leverandøren er ikke ansvarlig for afbrydelser i driften, der kan forekomme i transmission af data mellem leverandørens hostingudbyder og kunden, dens internetdomæne(r) eller licenserede brugere, medmindre sådanne afbrydelser skyldes fejl i WhistleSystem.
2.4 Leverandøren tilbyder hotlinesupport i den primære driftsperiode (mandag til fredag fra 8:30-16:00 (CET) undtagen danske helligdage) via e-mail til at besvare og løse presserende brugerrelaterede spørgsmål og problemer. For support uden for arbejdstiden beregnes en svartid i henhold til prioritetsniveauet i hvert tilfælde som defineret af leverandøren. Svartid for support beregnes på baggrund af arbejdstid.
2.5 Med forbehold for punkt 2.6 nedenfor skal kritiske fejl såsom fejl, der involverer utilgængelighed af WhistleSystem eller meget begrænset tilgængelighed, afhjælpes uden unødig forsinkelse. Ikke-kritiske fejl skal afhjælpes inden for en rimelig periode efter observation, og leverandøren skal føre log. Leverandøren skal afhjælpe identificerede fejl ved WhistleSystem.
2.6 Hvis der observeres fejl i tredjepartssoftware, er leverandøren kun forpligtet til at informere producenten om fejlen og tilskynde producenten til at afhjælpe den defekte software inden for en rimelig periode. I tilfælde af kritiske fejl eller fejl, der i væsentlig grad reducerer brugen af WhistleSystem for kunden, er leverandøren forpligtet til at gøre en rimelig bestræbelse på at skabe et midlertidigt ”workaround”.
3. Administration
3.1 Kundens kontaktperson og administration af licensrettigheder
3.1.1 Kunden udpeger en kontaktperson (”kundens kontaktperson”), der skal fungere som kontaktperson over for leverandøren, og som skal håndtere den samlede administration af kundens licens, se servicelicensaftalen.
3.1.2 Kunden påtager sig det fulde ansvar og risikoen ved at planlægge brugeradministrationen og på en sådan måde, at brugernavne og adgangskoder ikke kan misbruges for at opnå uautoriseret adgang til WhistleSystem.
3.1.3 Kundens kontaktperson kan erstattes ved skriftlig meddelelse til leverandøren om den person, der skal overtage pligterne som kundens kontaktperson, og datoen for ikrafttrædelse.
4. Pris, betalingsbetingelser og prisjusteringer
4.1 Pris
4.1.1 Prisen for retten til adgang til og brug af WhistleSystem og for leverandørens håndtering af den fortsatte drift, backup og hotline, vedligeholdelse og udvikling af WhistleSystem betaler kunden som opstart (engangsbetaling) og et årligt abonnement, se servicelicensaftalen. Både opstartsbetalingen og den årlige abonnementspris betales forud. Efter første licensperiode betales kun den årlige abonnementspris ved starten af hver ny licensperiode.
4.1.2 Priser er angivet i servicelicensaftalen. Den årlige abonnementspris kan årligt indekseres i henhold til ”Producentprisindeks for tjenesteydelser” som offentliggjort af Danmarks Statistik.
4.1.3 Alle beløb specificeret i aftalen er eksklusive moms.
4.2 Betalingsbetingelser
4.2.1 Leverandørens fakturaer forfalder til betaling ved modtagelse, den sidste forfaldsdato er fjorten (14) dage efter fakturadatoen. Hvis en faktura ikke er betalt fjorten (14) dage efter fakturadatoen, tilføjes morarenter i henhold til renteloven.
5. Persondata
5.1 Leverandøren indsamler, behandler eller opbevarer følsomme personlige data på vegne af kunden og/eller dens brugere. Leverandøren opbevarer kundens kontaktpersonoplysninger, der er nødvendige for leverandørens administration af forholdet til kunden og udførelse af aftalen.
5.2 Leverandøren accepterer at overholde den generelle databeskyttelsesforordning (EU-forordning 2016/679 af 27. april 2016 om beskyttelse af fysiske personer i forbindelse med behandling af personoplysninger og om fri udveksling af sådanne data (”GDPR”)) og på kundens anmodning indgå en databehandleraftale, der skal være aftalt og underskrevet af parterne.
5.3 Under alle omstændigheder er leverandøren berettiget til at udtrække og gemme kundens data, der kan være personlige, men er anonymiserede, til statistisk analyse, som en del af den løbende forbedring og videreudvikling af WhistleSystem.
5.4 Leverandøren har fortaget rimelige tekniske og organisatoriske foranstaltninger, der anses for nødvendige for at garantere, at data, der uploades i WhistleSystems databaser (i) ikke ved et uheld eller ulovligt ødelægges, mistes eller forringes, (ii) ikke meddeles tredjemand, iii) ikke behandles forkert og (iv) ikke behandles af leverandøren på anden måde, der er i strid med GDPR eller databeskyttelsesloven.
6. Garantier
6.1 Leverandøren garanterer over for kunden, at WhistleSystem i væsentlig grad fungerer i henhold til dens specifikationer og aftalen.
6.2 Leverandøren garanterer over for kunden, at leverandøren har alle tilladelser, licenser, godkendelser osv., der kræves for, at leverandøren opretholder drift og vedligeholdelse af WhistleSystem i overensstemmelse med aftalen.
6.3 Kunden garanterer over for leverandøren, at kunden ikke bruger WhistleSystem til indsamling, registrering, opbevaring, behandling eller manipulation af data i strid med gældende lovgivning, herunder at kunden har opnået alle nødvendige tilladelser fra offentlige myndigheder mv. med hensyn til den implicitte indsamling, lagring og brug osv. af data.
7. Ejerskabs- og brugsrettigheder
7.1 Inden for aftalens anvendelsesområde erhverver kunden en begrænset, ikke-eksklusiv, ikke-overførbar ret til adgang til og brug af WhistleSystem og enhver relateret service, der leveres af leverandøren.
7.2 Leverandøren har og vil opretholde de fulde, udelte og ubegrænsede ejendomsrettigheder og/eller brugsrettigheder af alle aspekter af WhistleSystem. Dette gælder også brugervejledningerne, undervisningsmaterialet og andre håndgribelige og immaterielle aktiver og knowhow, som leverandøren har udviklet, eller som leverandøren kan (måske i samarbejde med kunden) udvikle til kundens brug af WhistleSystem.
7.3 Kunden opretholder de fulde, udelte og ubegrænsede rettigheder til alle kundens data indsamlet af WhistleSystem i licensperioden.
7.4 Ved opsigelse af aftalen er hver part på anmodning fra den anden part forpligtet til at aflevere alt materiale, som er den anden parts ejendom og i den førstnævnte parts besiddelse. En sådan anmodning skal fremsættes skriftligt senest seks (6) måneder efter aftalens ophør eller udløbsdato.
8. Fortrolighed
8.1 Hver part er forpligtet til ubetinget at overholde fortrolighed med hensyn til oplysninger, der udveksles mellem parterne i forbindelse med aftalen (”fortrolig information”), herunder, men ikke begrænset til, information om kundens brugere og information om adgangskoder og bruger-ID’er, der bruges til at kontrollere adgangen til WhistleSystem. Oplysningerne om kundens brugere må kun bruges, hvis det er nødvendigt og til den berettigede håndtering af leverandørens administrative forpligtelser med hensyn til WhistleSystem.
8.2 Leverandøren er forpligtet til at behandle data, der er uploadet til WhistleSystem af kunden, som fortrolige oplysninger, som ikke må kopieres, reproduceres eller frigives, helt eller delvist, til nogen tredjepart uden kundens skriftlige samtykke. Leverandøren er forpligtet til at sikre, at leverandørens medarbejdere og underleverandører, der har adgang til WhistleSystem, er underlagt den samme fortrolighed.
8.3 Med forbehold for punkt 7.4 og 8.4 skal fortrolige oplysninger, der stilles til rådighed i henhold til aftalen og kopier heraf, slettes eller returneres:
8.3.1 Seks (6) måneder efter, at aftalen er opsagt, eller
8.3.2 Når den part, der ejer de relevante fortrolige oplysninger, fremsætter en sådan anmodning skriftligt.
8.4 Afsnit 8 gælder indtil opsigelsen af aftalen og forbliver i kraft i en periode på to (2) år efter opsigelsen af aftalen, eller imens en af parterne stadig er i besiddelse af den anden parts fortrolige information, alt efter hvad der er længst.
9. Ikrafttrædelsesdato og ophør
9.1 Ikrafttrædelsesdatoen for aftalen er den dato, der er angivet i servicelicensaftalen.
9.2 Kunden abonnerer på den aftalte service (se ”servicelicensaftalen”) for den oprindelige periode som specificeret i servicelicensaftalen (indledende ”licensperiode”). Hvis kunden ikke opsiger aftalen inden opsigelsesfristen (se 9.3), vil aftalen fortsat være aktiv i en ny licensperiode på efterfølgende tolv (12) måneder pr. periode.
9.3 Aftalen kan opsiges af begge parter ved at give den anden part et skriftligt varsel senest tre (3) måneder før slutningen af indeværende periode.
9.4 Leverandørens service er ikke baseret på et månedligt abonnement, så der udstedes ingen refusion, medmindre leverandøren opsiger aftalen uden grund. I dette tilfælde refunderer leverandøren kunden proportionalt med den tid, der er tilbage i den aktuelle licensperiode. Opstartsomkostninger er ikke inkluderet.
9.5 Der refunderes ikke, hvis aftalen opsiges af leverandøren på grund af kundens væsentlige overtrædelse af aftalen.
9.6 Hvis kunden opsiger aftalen, får kunden ikke godtgørelse for forudbetalinger eller betalinger foretaget til leverandøren inden kundens opsigelse af aftalen, medmindre opsigelsen skyldes leverandørens væsentlige overtrædelse af aftalen, i hvilket tilfælde den proportionale refusion, der er nævnt i 9.4, gælder.
9.7 Med virkning fra datoen for opsigelsen ophører alle licenser, og kundens ret til at bruge WhistleSystem bortfalder.
10. Force majeure
10.1 Ingen af parterne er ansvarlige for forsinkelser eller mangler på grund af omstændigheder, der ligger uden for den pågældende parts rimelige kontrol (force majeure), herunder i tilfælde af mobilisering, krig, naturkatastrofer, strejker/lockouts, begrænsninger med hensyn til brug af strøm og/eller kommunikationslinjer, herunder strømafbrydelse og nedbrydning af kommunikationslinjer, som parten ikke med rimelighed kunne have forudset, undgået eller overvundet. I tilfælde af force majeure suspenderes parternes forpligtelser, så længe begivenheden med rimelighed anses for at fortsætte. Force majeure kan kun kræves, hvis den berørte part har underrettet den anden part herom senest ti (10) dage efter, at force majeure har fundet sted.
11. Klager, sikkerhedsbrud og kompensation, ansvarsbegrænsning
11.1 Hvis en part overtræder sine forpligtelser i henhold til aftalen, er den anden part med anbefalet post eller e-mail berettiget til at pålægge parten i strid med at afhjælpe overtrædelsen inden for en periode på tredive (30) dage fra tidspunktet for modtagelse af anmodningen.
11.2 Hvis den misligholdende part ikke efterkommer anmodningen, og hvis den meddelte overtrædelse blev anset for at være en væsentlig overtrædelse, er den anden part berettiget til at opsige aftalen uden yderligere varsel.
11.3 Hvis kundens betalinger suspenderes, hvis en af parterne indleder forhandlinger om ufrivillige aftaler med kreditorer eller tvangsaftaler med kreditorer eller ansøger om rekonstruktion eller erklæres konkurs, kan aftalen uanset sektion 11.1 opsiges straks af anden part uden forudgående varsel, medmindre andet er bestemt af obligatorisk lov.
12. Ansvar for overtrædelse af tredjepartsrettigheder
12.1 Leverandøren skal forsvare og holde kunden skadesløs over for eventuelle krav, handlinger, skader, tab, omkostninger og udgifter, herunder, men ikke begrænset til, advokatgebyrer og omkostninger, der pådrages kunden , dens tilknyttede selskaber, enhver af dens kunder, underleverandører eller kontraktproducent som følge af enhver krænkelse eller påstået krænkelse af tredjepartspatenter, ophavsret, varemærker, registrerede mønstre eller andre intellektuelle ejendomsrettigheder, der opstår som følge af eller relaterer til leverandørens WhistleSystem. Hvis der indledes retssager mod leverandøren, hvor det hævdes, at der foreligger en sådan krænkelse af tredjeparts rettigheder, skal leverandøren straks underrette kunden herom. Hvis der træffes en beslutning med hensyn til et krav fra tredjepart, kan leverandøren vælge enten (i) at erhverve de nødvendige rettigheder til fortsat lovlig brug af WhistleSystem eller (ii) afhjælpe overtrædelsen ved at ændre eller udskifte WhistleSystem eller dele deraf med en ny eller modificeret løsning, der i det væsentlige fungerer som WhistleSystem eller (iii) opsige aftalen mod en forholdsmæssig refusion (som angivet i afsnit 9.4). I sådanne tilfælde kan kunden ikke fremsætte yderligere krav på grund af opsigelsen eller overtrædelsen.
12.2 De retsmidler, der stilles til rådighed for kunden i denne sektion 12, er de eneste og eksklusive retsmidler, der er tilgængelige for kunden, hvis WhistleSystem overtræder tredjeparts immaterielle rettigheder.
13. Begrænsninger til leverandørens ansvar
13.1 Uanset bestemmelserne i punkt 11.2 og 12.1 er leverandørens forpligtelse til at kompensere ved skader og/eller forholdsmæssig reduktion af det årlige abonnementsgebyr eller andre gebyrer underlagt følgende begrænsninger:
13.1.1 Leverandøren er på intet tidspunkt ansvarlig for og bærer på intet tidspunkt nogen del af risikoen for kvaliteten af brugen eller resultater , der genereres ved hjælp af WhistleSystem baseret på rapporter, der sendes til WhistleSystem af kunden og kundens brugere.
13.1.2 Leverandøren er ikke på noget tidspunkt forpligtet til at kompensere kunden for indirekte tab eller følgetab, herunder, men ikke begrænset til, tab af forventet indtjening, tab af data, udgifter til afhjælpning af beskadigelse eller fejl i data eller ethvert tab til at dække foretagne køb.
13.1.3 Den maksimale kompensation, som leverandøren kan pålægges at betale til kunden i henhold til aftalen, kan ikke overstige fem gange (5x) det årlige abonnementsgebyr, der betales af kunden i licensperioden, hvor skaden har fundet sted.
13.2 Enhver tilsidesættelse af de aftalte ansvarsbegrænsninger er underlagt de generelle regler i dansk ret.
13.3 Begrænsningerne i ansvaret heri gælder ikke i tilfælde af forsætlighed eller grov uagtsomhed.
14. Andre bestemmelser
14.1 Sted og lovvalg
14.1.1 Aftalen er underlagt dansk lovgivning med undtagelse af dens lovbestemmelser.
14.1.2 I det omfang det er muligt, skal parterne forsøge at mindske enhver tvist med hensyn til anvendelsen eller fortolkningen af aftalen i mindelighed gennem forhandlinger. Tvister, der ikke kan løses i mindelighed af parterne, skal indbringes for de almindelige domstole i Danmark med Københavns Byret som aftalt mødested med adgang til henvisning og appel i henhold til lov om retsvæsenet.
14.2 Aftalens enhed og helhed
14.2.1 De generelle licensvilkår, servicelicensaftalen, databehandleraftalen og det skriftlige tilbud udgør den fuldstændige aftale mellem parterne og erstatter alle tidligere mundtlige og skriftlige aftaler mellem parterne. I tilfælde af uoverensstemmelse mellem disse generelle licensvilkår og vilkårene i servicelicensaftalen har vilkårene i servicelicensaftalen forrang over de generelle licensvilkår. Det er et element i en gyldig kontrakt, at servicelicensaftalen, der er udarbejdet til aftalen, er underskrevet af begge parter.
14.3 Overdragelse og underleverandører
14.3.1 I betragtning af den erhvervede tjenestes art, beskrevet i afsnit 7.1, er kunden ikke berettiget til at overdrage nogen rettigheder og forpligtelser i henhold til aftalen til nogen tredjepart uden forudgående skriftligt samtykke fra leverandøren.
14.3.2 Leverandøren har ret til at overdrage rettigheder og forpligtelser i henhold til aftalen til enhver virksomhed eller juridisk enhed, der er tilknyttet leverandøren.
14.3.3 Yderligere er leverandøren berettiget til at overdrage rettigheder og forpligtelser i henhold til aftalen som en del af en overførsel af leverandørens forretningsaktiviteter, helt eller delvist, og accepterer at informere kunden, hvis denne overførsel foretages til et firma eller anden juridisk enhed, som ikke er tilknyttet leverandøren.